Introduction > Support

Support

For support, please contact your supplier/agent first. If needed, you can reach MagicLogic Optimization Inc. as follows:

email support@MagicLogic.com

tel. (+1) 206-274 6248 or 1-888-274-8616 (Toll Free in North America)

Email communication is recommended.

Telephone support is available 8AM-6PM, Pacific Standard Time (UTC - 8.), on working days.

If you appear to have problems with a specific Load, please send us the data with your comments or questions. This greatly facilitates support. The Main Menu / Export gives you the option to export the data of the currently visible Load to file, and then directly email that file:

After clicking Export / Email Load, Cube-IQ will open your email software and automatically attach the Load data as a single file for import. Please add any comments or remarks to the email that you think may help us to understand and solve the issue.

(Please note that this email facility may not work with some email software. In that case, just export the load to a file (for example on your Desktop), and attach the resulting file to an email.)